Returns
Fourteen days to return a standard order. What qualifies and how to send it back.
Return Window
Our policy allows for returns within 14 days of the delivery date. If 14 days have passed since your order was delivered, we are unable to offer a refund or exchange. We accept returns only for unused products in their original condition, as set out below; we do not offer an unconditional, no-reason right of return.
Eligibility & Condition
To be eligible for a return, your item must be unused and in the same condition that you received it.
-
“Unused condition” is defined as: No physical interaction with the product beyond careful unpacking and visual inspection.
-
Items must be returned in their original packaging with all accessories and documentation included.
-
Items that have been installed, mounted (e.g., tires on rims), or ridden are not eligible for return.
Non-Returnable Items
Due to the specialized nature of our products, the following are final sale and cannot be returned for “change of mind”:
-
Custom wheels and rims: Any item ordered outside the standard options offered on the product page, or built or customized to your specifications. Custom items cannot be changed or cancelled once ordered. The one exception: if we miss the lead time stated on the product page, you may cancel for a full refund (Terms of Service, Section 5).
-
Sale items: Only regular-priced items may be refunded.
-
Gift cards.
Refunds & Transaction Fees
If you choose to return an item for reasons other than a manufacturing defect or an error on our part (e.g., you changed your mind or ordered the wrong size), your refund will be the purchase price minus non-recoverable transaction fees. The same applies to orders cancelled after payment, including duplicate orders: the refund is the purchase price minus non-recoverable transaction fees.
Why do we do this?
When you place an order, payment processors (such as Stripe, PayPal, or credit card issuers) charge a transaction fee (typically 5-8%). These processors do not refund this fee to us when we issue a refund to you.
Restocking Fee
Returns may be subject to a 10% restocking fee if the item requires significant inspection, repackaging, or cleaning to return to inventory. This will be deducted from your final refund amount.
Shipping Costs
-
You are responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable.
-
If you are shipping an item valued over $50, you must use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.
Customs and Duties on Returns
When you return an item, you are responsible for shipping it back to us and for its customs clearance in both directions: the export documents, the import documents, and all duties, taxes and charges on the return, including any that result from incomplete or incorrect paperwork. These charges are deducted from your refund. If we paid or reimbursed import duties or taxes on your original delivery, that amount is also deducted, because it relates to goods you are no longer keeping.
Defects & Exchanges
We stand by the quality of our engineering. We will replace items if they are defective or damaged upon arrival. If you believe you have received a defective item, please email us at [email protected] with photos and a description of the issue.
Process
-
Contact Us: Do not send items back without prior approval. Email [email protected] to initiate a return.
-
Ship: We will provide you with the correct return address based on your location.
-
Inspection: Once received and inspected, we will notify you of the approval or rejection of your refund.
-
Refund: If approved, a credit will be applied to your original method of payment, less shipping and transaction fees, within 7-10 business days.